Vetster (vetster.com) is the world’s fastest-growing veterinary telehealth and pet care marketplace. Since our launch in 2020, we have established ourselves as a leader in the rapidly growing pet care industry. Named Pet App of the Year, Vetster makes it easier for pet owners to connect with the veterinary care they need - anytime, anywhere,
We know that by empowering pet owners with easy-to-use, convenient services and an open marketplace, we can move the industry forward, create professional opportunities in the veterinary community, and fundamentally improve animal well-being and access to care. The work we are doing is groundbreaking and is changing lives.
We work in cross-functional teams and believe ownership and accountability, along with trust, respect, and inclusion, are core tenets of success in our new working paradigm. At all levels, successful Vetster team members are those who seek to grow their careers and who share our ambition to build a global high-growth brand.
Position Summary
We are currently seeking a Registered Veterinary Technician (RVT) Care Specialist to join our Customer Experience team in a part-time, remote capacity. This is a 3-month contract position, with the possibility of extension based on performance and business needs.
This role is ideal for an RVT who thrives in a client-facing environment, has a strong understanding of veterinary medicine, and enjoys helping pet parents navigate virtual care.
Key Responsibilities
- Deliver empathetic, timely, and knowledgeable support to pet parents via chat, phone, and email.
- Triage client inquiries by assessing urgency and guiding them to the appropriate next steps.
- Support both clients and veterinarians before, during, and after virtual appointments.
- Manage and process prescriptions, including faxing, approvals, and coordinating with partner pharmacies.
- Maintain clear, concise internal notes to ensure continuity of care.
- Collaborate with internal teams to resolve issues quickly and effectively.
- Identify process improvement opportunities and share actionable feedback.
Requirements
- Must be a Registered Veterinary Technician (RVT) in good standing in Canada.
- Minimum 2 years of clinical experience in small animal GP, ER, or telehealth preferred.
- Exceptional written and verbal communication skills.
- Ability to multitask in a fast-paced, digital work environment.
- Strong organizational skills and attention to detail.
- Comfortable working independently and as part of a remote team.
- Availability to work evening and weekend shifts (5PM–1AM EST).
What We Offer
- Full access to Vetster’s platform for your own pets.
- Flexible, remote work from anywhere in Canada
- Competitive compensation based on experience and qualifications.
- A collaborative, innovative, and inclusive culture.
Equal Opportunity & Accommodations
Vetster is an equal opportunity employer and is strongly committed to diversity and inclusion. We encourage applications from all backgrounds and experiences.
We are also committed to accommodating candidates throughout the hiring process—physically and mentally. If you require accommodations at any stage of the application, interview, or onboarding process, please let us know.
*Weekly hours may vary based on business needs