Vetster is looking for a credentialed Veterinary Technician to join our Customer Experience team, reporting to the Customer Experience Director.
* Please note, we are only accepting applications from Registered Veterinary Technicians at this time. *
Vetster is the world’s most advanced marketplace for veterinary telemedicine. We connect pet parents with licensed veterinary professionals for virtual care by means of video, voice, or text chat. Pet parents can receive advice, care, diagnosis, and the fulfillment of prescription medication, right from the comfort of home. Veterinary professionals choose Vetster for our sleek, easy to use product. Veterinarians set their own rate, set their own hours, and work as much or as little as their schedule permits.
Today, thousands of pet parents have tried Vetster for the convenience of quality medical care offered through our unparalleled platform experience. Vetster is changing how the world “sees” its vet, and we couldn’t be more proud of our mission.
About the Role
You will communicate primarily via our live-chat app, to screen patients remotely and provide teletriage services, appropriately escalating appointments to our online veterinarians. You will also offer pre & post appointment support to both our veterinary partners and pet parents in our general support channel. This is a remote role, and evening and weekend availability is required. We are currently looking to hire a team member to support the later shift, either 12PM-10PM or 1PM-11PM (all shifts are 10 hours).
Required skills and experience:
*Client facing experience is an asset*
Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.